Do You Have Any Questions?

Do I Need An Estimate First?
When your vehicle is damaged in a collision, an estimate is not the first thing that you should obtain. The first order of business is to determine who will pay for the damage. In most cases, your vehicle will require some disassembly of damaged parts in order for us to produce an accurate estimate of your damage. Because of this, the estimating process is affected by the needs of the paying party. All insurance companies have different claims procedures and we will let you know the most efficient way to handle your claim. In addition, we will assist you with the claims process. You don’t need to run around wasting your time gathering estimates and claims handling. Many times it is better to leave the car with us and have the insurance company inspect it with us; this can prevent discrepancies that may delay repairs.
What information should I bring to the shop?
Bring the insurance company claim number and the name of the contact person. We will take it from there.
How long will it take?
Of course, that depends on the extent of the damage, however Gordon’s of Torrance has an unrivaled turnaround time on body repairs. We avoid the backups that plague so many other repair facilities, The number of technicians, the size of the facility, the state of the art equipment, as well as our advanced vehicle tracking software system helps to ensure on-time delivery.
Is it difficult to match the color of my vehicle?
Yes, it is very difficult to match today’s Hi-tech finishes. Gordon’s of Torrance, however, have computerized paint mixing equipment that, together with our rigid training program, allows our certified technicians to perfectly match your vehicle’s paint.
If i have a deductible, how is paid?
Your deductible is collected by Gordon’s of Torrance when you come to pick up your completed vehicle.In some cases we might consider a discount on your deductible.
What if I need a rental vehicle?

INSURED’S: If your insurance company is paying for the repairs you may have an endorsement for Loss of Use on your policy. Your insurance policy will spell out the amount of rental coverage exactly or pay Enterprise for your rental. Ask your insurance claims representative for details.

CLAIMANTS: If the other party is paying for the repairs they will provide you with a rental car or if you are not taking a rental they will reimburse you for reasonable transportation while your vehicle is in the repair facility. This should include the daily rate, daily license fee, plus tax.

One challenge for many car accident injury victims is getting a rental car from the insurance company. Waiting for repairs or a check for your totaled car can take time. You still need to get to work if you are able, get your kids to school, and live your life. Obviously, these concerns are more pronounced in one car families.

If you are in an accident as the result of someone’s else mistake, there is usually a path to getting a rental car.  The rental vehicle provided should be comparable to the vehicle damaged in the accident. If you were driving a pickup truck, it is not reasonable for your replacement vehicle to be a subcompact.

Getting a rental car after an accident can be a battle. Unless you have suffered injuries, getting a lawyer can be a challenge. This article lays out the best path to helping you get a rental car when the insurance company is trying to deny you the vehicle you are entitled to have.

Do I need an estimate before selecting a body shop?

No, this is unnecessary and not required. There is no law requiring you to obtain an estimate before you choose a shop. When you select a body shop, we highly recommend you choose a shop you feel comfortable with and trust based on that facility’s merits, such as integrity, reputation, and credentials. Remember, it’s your vehicle and the choice of a body shop to repair it is your choice to make – choose Gordon’s of Torrance !

Gordon's of Torrance Inc.

We serve all of Los Angeles county and South Bay areas  including Carson, El Segundo, Gardena, Hawthorne, Hermosa Beach, Inglewood, Lawndale, Lomita, Los Angeles (Harbor City, Harbor Gateway, San Pedro and Wilmington), Manhattan Beach, Palos Verdes Estates, Rancho Palos Verdes, Redondo Beach, Rolling Hills, Rolling Hills Estates, Torrance, Westchester

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